Refund Policy

We want you to be happy with your purchase.  If you're not, just return the product to us and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. We at R.J Electrical Supplies offer a 7-day money back guarantee. The 7-day guarantee starts the day you receive your order. If you do wish to return any unwanted items under the 7-day guarantee you are required to notify us by writing or email us at sales@rjelectricalsupplies.co.uk The item should be complete, unused, in a resalable condition with all of the items original packaging. Please attach a copy of your paperwork with a suitable contact telephone number to speed up your refund process. Unwanted items will need to be returned to RJ Electrical Supplies by you, either arranging your own delivery or dropping it into our store. A collection can be arranged though this will incur an additional cost.

Under the Distance Selling Regulations, if you buy online your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. Please see below for products we’re unable to cancel, refund or exchange.

Products we’re unable to cancel, refund or exchange

Unfortunately, we cant offer refunds or exchanges, unless found faulty or not as described, on the following items:

  • Any opened blister packaged items
  • Made to measure electrical cables (i.e cables cut to length) 
  • Non-stocked domestic spares (e.g vacuum cleaner bags, cooker spares, filters etc)
  • Earphones or Headphones due to health and safety.
  • Non-stocked lighting products.
  • Any opened and used Shavers, Trimmers, or other Personal Care products
  • Any opened and used voltage converters, universal adaptors or step down transformers.

 

RJ Electrical Supplies and any associated companies reserved the right to refuse any order and or change specifications without prior notice.

Faulty Items

Please notify us of any faulty goods by email. We aim to put this problem right as quick as possible, in most cases we can offer a replace depending on manufacturer warranty policies.

Warranties

RJ Electrical Supplies only stock and supply items from the most reputable sources and the authenticity of every brand/manufacturer are guaranteed. Every item has a minimum of a 1 year warranty with a lot of manufacturers offering longer or extended warranties. Please be aware that any warranty claims outside of the standard 1 year should be dealt direct with the manufacturer.